Contact us

Contact Us

At GameTwist, we're committed to providing the best possible experience for our players. If you have a question or concern about your account, our games, or anything else related to our platform, please don't hesitate to reach out.

Contacting Support

There are several ways to get in touch with us:

• Email: Please send an email to us and we'll do our best to respond within 12-24 hours on business days.
• Live Chat: You can also reach out to us through live chat, available Monday to Friday from 09:00 to 18:00 CET. Our friendly support team will be happy to assist you with any questions or concerns.

Help Centre

Before reaching out to our support team, please take a look at our Help Centre for answers to frequently asked questions and troubleshooting guides.

• FAQs: Check out the Frequently Asked Questions section of our website, where you can find information on everything from account verification to responsible gaming.
• Troubleshooting Guides: If you're experiencing technical issues with your account or game play, try browsing through our Troubleshooting Guides for step-by-step solutions.

Support Availability

Our support team is available 7 days a week:

• Live chat: Monday to Friday from 09:00 to 18:00 CET
• Email: Available at any time; we'll respond within 12-24 hours on business days

Multilingual Support

At GameTwist, we understand that our players come from all around the world. That's why we offer multilingual support in English and French.

Communication Response Expectations

We strive to respond to every query as soon as possible. While we can't guarantee a specific response time, please know that your email or live chat will be treated with priority attention by our dedicated team.

Account-Security Assistance

If you're experiencing any issues related to account security, such as suspicious activity on your account, don't hesitate to reach out. Our support team is here to help and can guide you through the necessary steps to resolve any problems.

Mobile Support

Our platform is fully optimized for mobile use, ensuring that you have a seamless experience across all devices:

• iOS: Compatible with iPhone 6s or later
• Android: Compatible with Android version 5.0 or higher

If you need help troubleshooting any technical issues on your device, please don't hesitate to reach out.

Responsible Gaming Assistance

We take responsible gaming seriously and have a range of tools available to ensure that all our players can enjoy our games responsibly:

• Deposit Limits: Configure daily, weekly, or monthly limits for yourself
• Cool-Off Periods: Take time off from playing with our cool-off features

If you'd like more information on these tools or any other responsible gaming features, please don't hesitate to reach out.

Complaint Resolution

In the unlikely event that we're unable to resolve an issue to your satisfaction, we have a formal Complaint Handling procedure in place. Our dedicated team will guide you through this process and work with all parties involved to ensure fair resolution.

That's it! We appreciate your feedback and are committed to continually improving our service for you. If there's anything else we can do to make your experience better, please let us know.